If the product is damaged or defective, you can request for exchange within 14 days from the date of receipt. No returns or refunds are available.
* How to request for exchange:
* Request through our Customer Support Team via 1:1 Inquiry. (Menu > Support > 1:1 Inquiry)
* Please inform us of your order number, details about the package's return, and provide photographs, etc., in your request.
* Further information on the return/exchange procedure will be provided once the request has been approved.
* Products returned without submitting a request to our Support Team may be ineligible for exchanges.
* Exchange Costs
* If an exchange is being made due to the product being damaged, defective, or the delivery was made in error, the Cookie Run Store will cover incurred shipping expenses.
Search
